Refund Policy for Gleeou:
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Refund for Returns:
- Customers are eligible for a full refund for returned items that meet our return policy criteria.
- Refunds will be processed upon receipt of the returned item and completion of a quality inspection.
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Refund for Returning Faulty Items:
- Customers who receive faulty items are entitled to a full refund.
- Please contact us within 3 days of receiving your order with clear images of the damaged item for return authorization.
- We will promptly arrange for the return shipment on your behalf and process the refund upon receipt of the item.
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Refund for Compensation due to Delay:
- In the event that an item is delayed by more than 20 days beyond the estimated delivery date, customers may be eligible for compensation.
- Compensation will be provided in the form of a partial refund or store credit, depending on the circumstances and at our discretion.
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Partial Refund for Faulty Items if Customer Wishes to Keep:
- If a customer receives a faulty item but wishes to keep it, they may be eligible for a partial refund.
- Please contact us to discuss the issue and arrange for a partial refund based on the extent of the fault and the customer's preference to keep the item.
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Shipping Fees:
- Please note that shipping fees are non-refundable if the return was due to a change of mind or incorrect size selection by the customer.
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Refund Process:
- Refunds will be issued to the original payment method used for the purchase.
- Please allow for processing time, which may vary depending on your financial institution.
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Contact Us:
- If you have any questions or concerns regarding refunds, please don't hesitate to contact our customer care team for assistance at customercare@gleeou.com.
At Gleeou, we strive to ensure a fair and transparent refund process for our valued customers. Your satisfaction is our priority, and we are here to assist you with any refund-related inquiries or issues you may encounter.
