Order Process
At Gleeou, we aim to provide a seamless and transparent ordering process for our valued customers. Please familiarize yourself with the following steps to ensure a smooth experience:
1. Placing Your Order: Once you've selected the items you wish to purchase and completed the checkout process, you will receive a confirmation email containing your order number and detailed information about your purchase.
2. Order Processing: Your order will undergo processing, which may take up to 2 business days. During this time, you have the flexibility to make changes to your order, such as adding or removing items, changing sizes or colors, or even canceling your order entirely. Simply contact our customer support team within this 2-day window to request any modifications.
3. Shipping Confirmation: Once your order has been processed and shipped, you will receive a shipping confirmation email containing your order tracking number. Please note that once your order has been shipped, it cannot be canceled.
4. Tracking Your Order: With your order tracking number, you can easily monitor the status of your shipment as it makes its way to you. Keep an eye on the progress of your delivery to stay informed about its estimated arrival date.
5. Estimated Delivery Time: The shipping process typically takes up to 18 days, depending on the location of the warehouse and your shipping destination. Please be patient as your order makes its way to you, and feel free to contact us if you have any concerns about the delivery timeline.
Contact Us: If you have any questions or require assistance at any stage of the order process, our dedicated customer support team is here to help. Whether you need to make changes to your order or track your shipment, we're just a message away.
Thank you for choosing Gleeou for your fashion needs. We appreciate your trust and look forward to serving you with exceptional products and service.